When customer service um… stinks

When does a customer service faux pas stink more than a dirty diaper? I don’t know, Alaska (airlines, that is) http://ow.ly/36M1o

Extra! Extra! Read all about it — online only

Extra! Extra! Read all about it — online, that is. U.S. News & World Report to cease publishing monthly magazine http://ow.ly/36fvs

PR Social Media Problems: A common-sense 4-step approach

A common-sense 4-step approach to handling social media PR problems: Focus; Observe; Understand: Respond http://ow.ly/355J7

From Mashable, a compelling case for teaching social media

From @mashable, a compelling case for teaching social media – in grammar school #socialmedia #education http://ow.ly/34pGn

Taking on AOL in its former backyard

Taking on #AOL in its former backyard, #WaPo plans to out-hyperlocal #Patch with new offering. http://ow.ly/33M7Y