No Time For Social Media? Why You Should Make Some

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I came across this article, How to Make Space for Social Media,  published on Harvard Business Review by Alexandra Samuel, Vice-President of Social Media at Vision Critical, a market research technology provider (@awsamuel). She had me from the first sentence:

Few professionals were sitting at their desks in 2004, eyeing the empty slots in their calendars and wishing that somebody would just invent a new way of communicating to fill those long and lonely minutes.

Nice. And, something I wanted to share in a way more robust than a simple tweet or LinkedIn update, which is why I’ve based this entry on her’s.

In the article she takes an honest look not at not just the reasons why it makes sense for today’s executives to be active on social media, but why it’s worth giving up other activities in order to find the time to participate. It’s powerful stuff. She supported one of my recurring mantras regarding social business for companies — hire a social media professional to lead the way — but goes on to address the individual executive’s reason for doing so.

Here are the four questions she says execs need to ask themselves in order to realize the value spending (more) time on social networks:

  1. What am I learning from social media?
  2. Who am I meeting through social media?
  3. Who am I reaching through social media?
  4. How am I replenished by social media?

Please read the article for the reasoning behind the questions. There’s a lot to learn — and to teach others resistant to the idea of devoting time and energy to social media — that you will be able to use.

After all, the best way to get senior management “buy-in” for your social media initiatives is to first explain the “why” before the “what, how and when”.

Updated: Paying Users to View Ads? Facebook Doesn’t Get It

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I recently came across this headline on Gather, “Facebook to Pay Users for Viewing Ads?” and my first thought was, “They just don’t get it.” The “it” I am referring to is meaningful user engagement. Yes, Facebook is the biggest social network in the world, with a reported 600 million global users, but sometimes exponential growth is achieved in spite of an organization’s flawed strategy, systems and tactics (remember AOL?).

Let me make this clear, material rewards in exchange for participation on a social network is a long-term losing proposition. Check this cool Dan Pink video on what motivates people, in particular the point that rewarding mechanical functions may work, but once you get beyond “rudimentary cognitive function” it quickly tanks.

Note the mention of the word “engagement”, the current buzzword for why brands and companies should use social media. On social networks, what starts as enthusiastic support for the paying organization by its paid supporters morphs into a feeling of entitlement to that remuneration leading to demands for increased compensation and ending in resentment towards the organization — the exact opposite outcome from what was initially desired.

At that point, you not only have a dissatisfied user, you have one with increased voice and influence who knows how to reach your customers very well.

This is the major flaw behind organizations’ misguided faith in raw social media metrics. Read more of this post

1% of Twitter Users Are Power Users – This Is News?

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Image via CrunchBase

So, 200K of Twitter’s 200MM users responsible for 50% of all tweets.

What part of the 90:9:1 rule comes as a surprise to them?

http://ow.ly/4sjOa

Twitter: The Not So Angry Bird

I’ve been speaking with a lot of people lately about the role of the social media exec in today’s business world and, of course, the conversation invariably includes Twitter. Even now, almost five years after its launch, many people have misconceptions or negative opinions about Twitter largely based upon a lack of knowledge.

And so when I saw this post on Mediabistro‘s All Twitter blog titled, 3 Things Most People Don’t Understand About Twitter, I thought I’d add a few comments on them as well.

Myth #1: Twitter is a social network: It is not. It is a part of social media, but it is not a social network — it is an information network, backed up by public comments from co-founder Biz Stone. Earlier this month, Twitter finally released its mission statement that stresses that assessment and here’s proof: We all know that Google is the king of the search world, but did you know that the #2 position is held by Twitter? That’s right, more searches are performed on Twitter each month than on Yahoo! and bing, combined.

Myth: It’s just good for one thing: On the contrary, it’s good for many things. Your Twitter is not the same as my Twitter. In fact, my Twitter changes from moment to moment. Sometimes I use it as a communications tool; sometimes a news source; and at others a marketing tool. That’s my Twitter. As we say online, YMMV (your mileage may vary).

Myth: Twitter kills productivity: Is Twitter a time suck? Well, what isn’t? Anything you do takes your time and, as mentioned above, Twitter time can be just as valuable (or not) as any other research or communications activity. The important factor is that it is a customizable experience to be used as little or as much as makes sense. As for banning it, or other social media, from the workplace I’d counsel to tread lightly. Unless you also ban all smartphones from the premises your employees will still spend time on those sites. It is better to make a reasonable social media policy where personal use of social media is akin to personal use of company phones and have supervisors continue to judge their direct reports as they always have: do they get the job done well, on time and with positive influence on their peers.

Connect with me on Twitter @roncasalotti.

Google Plus One (or +1) to Come

Google Plus One, or +1, is the running name of Google’s anticipated social network, likely to debut April 2011 as per tech blog UBERGIZMO.

Google has a lot riding on this, evidenced by it being helmed by one of its founders Sergey Brin.

For more, see Ubergizmo

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