When customer service um… stinks
November 9, 2010 Leave a comment
When does a customer service faux pas stink more than a dirty diaper? I don’t know, Alaska (airlines, that is) http://ow.ly/36M1o
… the increasingly jaded musings of a curmudgeon-in-training
November 9, 2010 Leave a comment
When does a customer service faux pas stink more than a dirty diaper? I don’t know, Alaska (airlines, that is) http://ow.ly/36M1o
Filed under business, PR, social media, travel, web2.0
November 5, 2010 Leave a comment
A common-sense 4-step approach to handling social media PR problems: Focus; Observe; Understand: Respond http://ow.ly/355J7
November 4, 2010 Leave a comment
From @mashable, a compelling case for teaching social media – in grammar school #socialmedia #education http://ow.ly/34pGn
Filed under social media, Uncategorized
November 3, 2010 Leave a comment
Taking on #AOL in its former backyard, #WaPo plans to out-hyperlocal #Patch with new offering. http://ow.ly/33M7Y
Filed under AOL, social media
November 3, 2010 Leave a comment
Google sends EVERY GMail user an email detailing their privacy breach settlement re: #Google #Buzz $GOOG http://ow.ly/33G5S
Filed under social media, web2.0
A social media professional, doing social media for businesses, organizations and brands.
This blog covers that, of course, plus information, opinion and commentary on life as a native New Yorker. Thoughts expressed here are my own.
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