Cruise control? Carnival’s done a lot right, but not all

November 12, 2010 1 Comment

Cruise control? Carnival’s done a lot right , PR-wise, but could have done better. Used social media well, but mixed messages on Facebook page; official messaging on website should’ve taken same approach as their blog. More challenges to come http://ow.ly/38OPA @markraganceo

Filed under business, media, PR, social media, travel Tagged with , ,

5 Things to Check Before Sending Out That Press Release

November 11, 2010 Leave a comment

5 Things to Check Before Sending Out That Press Release – good advice from @ereleases http://ow.ly/38gSy

Filed under business, PR, social media, web2.0, work

When customer service um… stinks

November 9, 2010 Leave a comment

When does a customer service faux pas stink more than a dirty diaper? I don’t know, Alaska (airlines, that is) http://ow.ly/36M1o

Filed under business, PR, social media, travel, web2.0

PR Social Media Problems: A common-sense 4-step approach

November 5, 2010 Leave a comment

A common-sense 4-step approach to handling social media PR problems: Focus; Observe; Understand: Respond http://ow.ly/355J7

Filed under business, media, PR, social media, web2.0, work

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