Calling the News Corp. Situation a “PR Problem” Is Wrong
July 14, 2011 Leave a comment
I keep seeing the situation with Rupert Murdoch’s (photo right) News Corp. and the circumstances that led to its closing ‘The News of the World‘ (“NotW”) after 168 years referred to as a “PR problem.” That is just wrong.
Certainly, the unethical hacking activity into private citizen’s email and voicemail by NotW journalists is worthy of both scorn and retribution, legal and otherwise, but calling it a PR problem implies that good PR practices could have mitigated or even prevented the consequences News Corp. continues to face. And that’s not true.
As with any crisis response, News Corp. needs to follow the Five A’s of crisis management (amended to six by me):
No amount of “good PR” could’ve saved NotW, and it remains to be seen what the ultimate ramifications are for News Corp. It’s not a PR problem— it’s a PR issue.
Let’s not confuse the two.