Updated: From the O.R. to PR

Shonda Rhimes' Production Company LogoGrey’s Anatomy creator Shonda Rhimes is reportedly developing a new TV show for ABC about PR crisis management based on the career of a real-life spin doctor.

There’s plenty of material to draw from.

For more info, see NY Mag’s Vulture

Updated December 21, 2010:
ABC Greenlights PR Drama: TV Show Based on DC PR Guru Judy Smith

Updated: Positive Reinforcement of Negative Behavior

Last updated: Dec, 7, 2010 (see end of entry)

I strongly support both e-commerce and Google, and in fact I do most of my shopping online and just about all of my product research using Google. But this cautionary tale by the New York Time’s David Segal is a must read.

Titled, ‘A Bully Finds a Pulpit on the Web‘, it recounts how an unscrupulous e-retailer games both Google Search and the e-commerce system, including MasterCard and VISA, to where the more people complain about him online, the more successful he becomes.

Chilling.

Updated 12/1/2010 4:19 PM ET: Displaying its world-class customer service, Google has already implemented a promising solution — at least for the short-term:

Google Blog: Being bad to your customers is bad for business

Updated 12/7/2010 10:55 AM ET:

Online Retailer Charged With Fraud, Threats (CBS Moneywatch) by Kathy Kristof

%d bloggers like this: