January 12, 2012 Leave a comment
2011 was the year in which social media gained wider acceptance as a viable business tool. But in many ways th new year finds the chasm between Marketing and Communications over its use has grown wider.
I’ve written before about the ultimate goal for social media within the enterprise (see “Who Owns Social Media? Ultimate Answer: The Opposites”), but at the start of 2012 it seems (according to the job openings I have observed) that social media marketing is taking command, with calls for professionals experienced in social and viral marketing campaigns ruling the day.
So, when I found this article, The Do’s and Don’ts of Using Social Media in Crisis Communications, I noticed that despite the crisis communications spin of the headline the advice listed makes good sense for any company looking to leverage social media for Communications/PR. Briefly:
Accept social media as an ongoing tool; create a social media policy; trust and use your staff; plan on who and how to handle crisis communications; keep social media social - participate in the conversation; be honest; always think of your image.
Try to ban social media use company wide – it won’t work; talk at you audience – engage with them; try ti spin the message – insincerity is magnified (and readily apparent) online; keep your associates in the dark — keep them apprised and energized; mix corporate social media accounts with associates’ personal ones – accidents do happen.
Of course, the biggest “Do”: engage in social media. It’s a valuable cross-discipline tool for your entire organization.
image credit: association of web design professionals
- The Do’s and Don’ts of Using Social Media in Crisis Communications (prnewsonline.com)